We are able to make some amendments to your order if the request is made within 12 hours.
· Shipping address change: we can amend your shipping address as long as you provide proof of address, such as a bank statement, rental agreement or utility bill. We can only amend shipping addresses within the same country as your original request.
· Billing address change: we cannot amend your billing address.
· Size change: we cannot amend sizes. We can only cancel the item from your order.
· Color change: we cannot amend colors of products. We can only cancel the item from your order.
· Add items: we cannot add any extra items to your order. Please place a new order for any additional items you wish to purchase.
If you would like to cancel your order, cancel an item from your order or amend your shipping address, please contact our Customer Care team through our ‘help?’ form. You will find this on our website in the bottom left-hand corner in a blue button. Type "Order Amendment" as the email subject.
We are able to cancel your order if the request is made within 12 hours. Please note that after this time blkburd genes™ will be unable to cancel the order as it will already be with our warehouse. We apologize for any inconvenience.
If you wish to return your order please visit our returns hub here and follow the on-screen instructions to generate your return label.